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Course Description
PTS Data Center Education Series
ITIL Foundation
Overview
Learn about process improvements,
benefits, and challenges of ITIL, and get your ITIL
Foundation certification.
We guarantee you'll pass the ITIL
Foundation Exam. With hundreds of successful students and
95%+ pass rate, we're confident that our ITIL training is
the best in the industry.
In this exciting and dynamic course, you
will get an introduction to the lifecycle of managing IT
services to deliver to business expectations. Using an
engaging case study, you'll learn the core disciplines of
ITIL best practices. Upon completing this course, you'll be
well positioned to successfully complete the associated ITIL
exam required for entry into the future ITIL intermediate-level training courses.
ITIL covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvement
These disciplines represent a service
lifecycle framework that further enhances alignment to the
business while demonstrating business value and ROI and
enabling IT to solve specific operational needs.
This course includes handouts and
references useful after the class, as well as practice
sessions, quizzes, exam strategies, and test-taking tips.
The one-hour ITIL Foundation exam will be offered on the
last day of class at 3:30 PM.
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What You'll Learn
- Key concepts of ITIL
- Important principles for improving IT operations
- Vital processes and functions
- Practical guidance for applying ITIL to everyday IT
situations
- How to align with business, control costs, and improve
IT service quality
- Strategies to balance IT resources
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Cost
$2,295 - 3 day course
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Prerequisites
- Familiarity with IT terminology and IT-related work experience are recommended.
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Course Outline
1. Service Management Defined
-
IT services and what they really do
-
How IT services deliver value to customers
-
Value and importance of IT service management
2. ITIL Introduction
-
Good practices
-
Ease ITIL adoption
-
ITIL qualification scheme, bodies, and certifications
3. Service Operation
-
Effectively and efficiently deliver support services
-
Ensure value to customer and service provider
-
Maintain stability while allowing for change
-
Organize to improve IT support to customers
4. Continual Service Improvement
-
Create and maintain value for customers
-
Importance of better design, introduction, and operation of services
-
Improving service quality, business continuity, and IT efficiency
-
Link improvement efforts to strategy, design, and transition
5. Service Strategy
-
Design, develop, and implement service management
-
Service management as a strategic asset
-
Setting objectives and expectations
-
Identify and select prioritization opportunities
6. Service Design
-
Design and develop services
-
Develop processes
-
Design principles and methods
-
Convert strategy into services
7. Service Transition
-
Develop and improve capabilities
-
Improved methods for transitioning new and changed services into
operation
-
Manage the complexity related to changes
-
Prevent undesired results while enabling innovation
8. Exam-Taking Tips
-
Important techniques to help you pass your exam
9. Practice Exams
-
In-class and take-home exam preparation
-
Simulated exam
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Classroom Dates and Locations
|
Date
|
Location
|
| Jan 30 - Feb 1, 2012 |
Chicago (Schaumburg), IL |
| Jan 30 - Feb 1, 2012 |
Toronto, ON |
| Jan 30 - Feb 1, 2012 |
Washington, DC |
| Feb 6 - 8, 2012 |
Montreal, QC |
| Feb 6 - 8, 2012 |
New York, NY |
| Feb 6 - 8, 2012 |
San Francisco, CA |
| Feb 13 - 15, 2012 |
Albany, NY |
| Feb 13 - 15, 2012 |
Edmonton, AB |
| Feb 13 - 15, 2012 |
Mississauga, ON |
| Feb 13 - 15, 2012 |
Omaha, NE |
| Feb 13 - 15, 2012 |
Rockville, MD |
| Feb 20 - 22, 2012 |
Boston, MA |
| Feb 20 - 22, 2012 |
St. Louis, MO |
| Feb 20 - 22, 2012 |
Washington, DC |
| Feb 27 - 29, 2012 |
Charlotte, NC |
| Feb 27 - 29, 2012 |
Dulles, VA |
| Feb 27 - 29, 2012 |
Las Vegas, NV |
| Feb 27 - 29, 2012 |
Raleigh, NC |
| Mar 5 - 7, 2012 |
Calgary, AB |
| Mar 5 - 7, 2012 |
Detroit, MI |
| Mar 5 - 7, 2012 |
Irvine, CA |
| Mar 5 - 7, 2012 |
Seattle, WA |
| Mar 12 - 14, 2012 |
Atlanta, GA |
| Mar 12 - 14, 2012 |
Kitchener, ON |
| Mar 12 - 14, 2012 |
Los Angeles, CA |
| Mar 12 - 14, 2012 |
Morristown, NJ |
| Mar 12 - 14, 2012 |
St. John's, NL |
| Mar 19 - 21, 2012 |
Dallas, TX |
| Mar 19 - 21, 2012 |
Halifax, NS |
| Mar 19 - 21, 2012 |
Ottawa, ON |
| Mar 19 - 21, 2012 |
San Jose, CA |
| Mar 19 - 21, 2012 |
Toronto, ON |
| Mar 19 - 21, 2012 |
Victoria, BC |
| Mar 19 - 21, 2012 |
Washington, DC |
| Mar 19 - 21, 2012 |
Winnipeg, MB |
| Mar 26 - 28, 2012 |
Columbus, OH |
| Mar 26 - 28, 2012 |
Denver, CO |
| Apr 2 - 4, 2012 |
New York, NY |
| Apr 2 - 4, 2012 |
Sacramento, CA |
| Apr 2 - 4, 2012 |
Vancouver, BC |
| Apr 2 - 4, 2012 |
Washington, DC |
| Apr 9 - 11, 2012 |
Baltimore, MD |
| Apr 9 - 11, 2012 |
Chicago (Schaumburg), IL |
| Apr 9 - 11, 2012 |
Minneapolis, MN |
| Apr 16 - 18, 2012 |
Houston, TX |
| Apr 16 - 18, 2012 |
Mississauga, ON |
| Apr 16 - 18, 2012 |
Philadelphia, PA |
| Apr 23 - 25, 2012 |
Austin, TX |
| Apr 23 - 25, 2012 |
Raleigh, NC |
| Apr 23 - 25, 2012 |
Washington, DC |
| Apr 30 - May 2, 2012 |
Columbia, MD |
| Apr 30 - May 2, 2012 |
Honolulu, HI |
| Apr 30 - May 2, 2012 |
Ottawa, ON |
| Apr 30 - May 2, 2012 |
San Diego, CA |
| May 2 - 4, 2012 |
Toronto, ON |
| May 7 - 9, 2012 |
Atlanta, GA |
| May 7 - 9, 2012 |
Boston, MA |
| May 7 - 9, 2012 |
Norfolk, VA |
| May 14 - 16, 2012 |
Calgary, AB |
| May 14 - 16, 2012 |
Dallas, TX |
| May 14 - 16, 2012 |
Edmonton, AB |
| May 14 - 16, 2012 |
Montreal, QC |
| May 14 - 16, 2012 |
San Jose, CA |
| May 14 - 16, 2012 |
Washington, DC |
| May 21 - 23, 2012 |
Dulles, VA |
| May 21 - 23, 2012 |
Morristown, NJ |
| May 21 - 23, 2012 |
Rochester, NY |
| May 29 - 31, 2012 |
Denver, CO |
| May 29 - 31, 2012 |
Orlando, FL |
| May 29 - 31, 2012 |
San Antonio, TX |
| Jun 4 - 6, 2012 |
Ft. Lauderdale, FL |
| Jun 4 - 6, 2012 |
Phoenix, AZ |
| Jun 4 - 6, 2012 |
San Francisco, CA |
| Jun 4 - 6, 2012 |
Vancouver, BC |
| Jun 11 - 13, 2012 |
Chicago (Schaumburg), IL |
| Jun 11 - 13, 2012 |
New York, NY |
| Jun 11 - 13, 2012 |
Washington, DC |
| Jun 13 - 15, 2012 |
Toronto, ON |
| Jun 18 - 20, 2012 |
Halifax, NS |
| Jun 18 - 20, 2012 |
Los Angeles, CA |
| Jun 18 - 20, 2012 |
Mississauga, ON |
| Jun 18 - 20, 2012 |
Portland, OR |
| Jun 18 - 20, 2012 |
Victoria, BC |
| Jun 18 - 20, 2012 |
Winnipeg, MB |
| Jun 25 - 27, 2012 |
Indianapolis, IN |
| Jun 25 - 27, 2012 |
Kitchener, ON |
| Jun 25 - 27, 2012 |
Tampa, FL |
| Jul 9 - 11, 2012 |
Atlanta, GA |
| Jul 9 - 11, 2012 |
Washington, DC |
| Jul 16 - 18, 2012 |
Dallas, TX |
| Jul 16 - 18, 2012 |
Morristown, NJ |
| Jul 16 - 18, 2012 |
Raleigh, NC |
| Jul 16 - 18, 2012 |
San Jose, CA |
| Jul 18 - 20, 2012 |
Dulles, VA |
| Jul 23 - 25, 2012 |
Columbus, OH |
| Jul 23 - 25, 2012 |
Houston, TX |
| Jul 23 - 25, 2012 |
Minneapolis, MN |
| Jul 30 - Aug 1, 2012 |
Columbia, MD |
| Jul 30 - Aug 1, 2012 |
Denver, CO |
| Jul 30 - Aug 1, 2012 |
Sacramento, CA |
| Aug 6 - 8, 2012 |
Albany, NY |
| Aug 6 - 8, 2012 |
Kansas City, KS |
| Aug 6 - 8, 2012 |
Washington, DC |
| Aug 13 - 15, 2012 |
Boston, MA |
| Aug 13 - 15, 2012 |
Chicago (Schaumburg), IL |
| Aug 13 - 15, 2012 |
New York, NY |
| Aug 13 - 15, 2012 |
Philadelphia, PA |
| Aug 20 - 22, 2012 |
Irvine, CA |
| Aug 20 - 22, 2012 |
Seattle, WA |
| Aug 20 - 22, 2012 |
St. Louis, MO |
| Aug 27 - 29, 2012 |
Dulles, VA |
| Aug 27 - 29, 2012 |
Las Vegas, NV |
| Aug 27 - 29, 2012 |
Omaha, NE |
| Sep 5 - 7, 2012 |
Washington, DC |
| Sep 10 - 12, 2012 |
Atlanta, GA |
| Sep 10 - 12, 2012 |
Charlotte, NC |
| Sep 10 - 12, 2012 |
Detroit, MI |
| Sep 17 - 19, 2012 |
Raleigh, NC |
| Sep 17 - 19, 2012 |
Rockville, MD |
| Sep 17 - 19, 2012 |
San Jose, CA |
| Sep 24 - 26, 2012 |
Dallas, TX |
| Sep 24 - 26, 2012 |
Los Angeles, CA |
| Sep 24 - 26, 2012 |
Morristown, NJ |
| Sep 24 - 26, 2012 |
Norfolk, VA |
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