PTS Data Center Education Series
ITIL Service Capability: Service Offerings and Agreements
Overview
This course immerses you in the practical aspects of the ITIL v3 Service Lifecycle and processes associated with the Service Offerings and Agreements of services and service delivery. You'll focus on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an engaging case study-based approach to learning the core disciplines of ITIL best practices, positioning you to successfully complete the associated exam. The exam will be offered on the last day of the course at 3:30 pm.
The main process and function focus areas of this course include:
• Service Portfolio Management
• Service Level Management
• Service Catalogue Management
• Demand Management
• Supplier Management
• Financial Management
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Cost
$2,895 - 5 day course
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Classroom Dates and Locations
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Date
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Location
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Feb 15 - 19, 2010 |
San Jose, CA
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Feb 22 - 26, 2010 |
Chicago (Schaumburg), IL
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Apr 19 - 23, 2010
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Ottawa, ON
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Apr 26 - 30, 2010
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Dallas, TX
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May 10 - 14, 2010
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Morristown, NJ
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May 17 - 21, 2010
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Toronto, ON
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Jun 7 - 11, 2010
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Vancouver, BC
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Jun 7 - 11, 2010
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New York, NY
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Jun 21 - 25, 2010
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Atlanta, GA |
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Jun 28 - Jul 2, 2010
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Chicago (Schaumburg), IL
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For More Information...
Please contact us for more information regarding PTS Data Center Solutions at:
1.866.PTS.DCS1
1.866.787.3271
info@ptsdcs.com
Experts for Your Always Available Data Center
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