PTS Data Center Education Series
ITIL Service Lifecycle: Service Strategy
Overview
In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.
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What You'll Learn
• Service Management as a practice and Service Strategy principles, purpose, and objective
• How all Service Strategy processes interact with other Service Lifecycle processes
• Activities, methods, and functions used in each of the Service Strategy processes
• Roles and responsibilities within Service Strategy and the activities and
functions to achieve operational excellence
• How to measure Service Strategy performance
• Technology and implementation requirements in support of Service Strategy
• Challenges, critical success factors, and risks related with Service Strategy
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Cost
$2,395 - 3 day course
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Classroom Dates and Locations
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Date
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Location
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Feb 22 - 24, 2010
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Dallas, TX
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Mar 15 - 17, 2010
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Chicago (Schaumburg), IL
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Apr 5 - 7, 2010
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Washington, DC
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Apr 19 - 21, 2010
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New York, NY
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May 24 - 26, 2010
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Morristown, NJ
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Jun 21 - 23, 2010
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Dallas, TX
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For More Information...
Please contact us for more information regarding PTS Data Center Solutions at:
1.866.PTS.DCS1
1.866.787.3271
info@ptsdcs.com
Experts for Your Always Available Data Center
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