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Data Center Design by PTS Data Center Solutions, Inc.

PTS Data Center Education Series
ITIL Service Lifecycle: Service Strategy


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Overview

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.

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What You'll Learn

•  Service Management as a practice and Service Strategy principles, purpose,
    and objective
•  How all Service Strategy processes interact with other Service Lifecycle
    processes
•  Activities, methods, and functions used in each of the Service Strategy
    processes
•  Roles and responsibilities within Service Strategy and the activities and
    functions to achieve operational excellence
•  How to measure Service Strategy performance
•  Technology and implementation requirements in support of Service Strategy
•  Challenges, critical success factors, and risks related with Service Strategy

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Cost

$2,395 - 3 day course

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Classroom Dates and Locations

Date

Location

  Feb 22 - 24, 2010

  Dallas, TX

  Mar 15 - 17, 2010

  Chicago (Schaumburg), IL

  Apr 5 - 7, 2010

  Washington, DC

  Apr 19 - 21, 2010

  New York, NY

  May 24 - 26, 2010

  Morristown, NJ

  Jun 21 - 23, 2010

  Dallas, TX

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Please contact us for more information regarding PTS Data Center Solutions @ 1-(866)-PTSDCS1 / 1-(866)-787-3271 / info@ptsdcs.com. *
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