Data Center Design by PTS Data Center Solutions, Inc.

• Overview
• What You'll Learn
• Cost
• Course Outline
• Classroom Dates and Locations

Overview

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the Service Strategy phase of the Service Lifecycle. You'll focus on managing and controlling the activities and techniques within the Service Strategy stage, not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of ITIL best practices, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 3:30 pm.

Please note: The ITIL v3 Foundation certification is required to take the exam at the end of class. Proof of certification must be provided 20 days prior to the start of class.

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What You'll Learn

• Service Management as a practice and Service Strategy principles, purpose, and objective
• How all Service Strategy processes interact with other Service Lifecycle processes
• Activities, methods, and functions used in each of the Service Strategy processes
• Roles and responsibilities within Service Strategy and the activities and functions to achieve operational excellence
• How to measure Service Strategy performance
• Technology and implementation requirements in support of Service Strategy
• Challenges, critical success factors, and risks related with Service Strategy

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Cost

$2,495 - 3 day course

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Prerequisites

• ITIL v3 Foundation Certification (required)
• Two to four years of relevant work experience
• To prepare for the end-of-class exam, we recommend that you review the ITIL v3 publication Service Operation (2011 Edition, ISBN 9780113313075) and complete at least 12 hours of personal study

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Course Outline

1. Introduction and Service Strategy Principles

2. Defining Services and Market Spaces

3. Conducting Strategic Assessments

4. Financial Management

5. Service Portfolio Management

6. Managing Demand

7. Driving Strategy through the Service Lifecycle

8. Critical Success Factors and Risks

9. Exam Preparation/Mock Exam

10. Exam

Classroom Dates and Locations

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