PTS Data Center Education Series
ITIL Service Catalog
Overview
In this course, you will learn the best practices in preparing for and
implementing a Service Catalog and a Service Catalog management process according to ITIL
best practices. You will cover the overall concepts, policies, requirements, and planning
required for a successful Service Catalog implementation. You'll gain an understanding of
why a business case is needed and what it should contain, and you will identify the first
steps to take for Service Catalog creation.
This ITIL Service Catalog training course uses an engaging scenario-based
approach to learning the core disciplines of the ITIL best practices relating specifically to
Service Catalogs and Service Catalog management, and it positions you to successfully complete
the associated exam, which is offered on the last day of the course at 4:00 pm.
The ITIL Service Catalog certification is part of the official ITIL
certification scheme. Earning it grants 1.5 credits toward ITIL Expert certification. Use
this ITIL Service Catalog training course in combination with other ITIL Intermediate courses
to obtain higher-level ITIL qualifications.
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What You'll Learn
• Definitions of and differences between the concepts and principles of the
Service Catalog
• Service offerings to be published in a Service Catalog
• Usage, benefits and relationships of the different views of the Service Catalog
• Technology used to create, manage, and maintain the Service Catalog and to
help users access the catalog
• A project plan approach for the creation of a Service Catalog
• Major challenges, critical success factors, and risks associated with the Service
Catalog
• Key components in the creation of a business case as it relates to a Service
Catalog
• Major relationships and touch points with key processes
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Cost
$2,395 - 3 day course
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Classroom Dates and Locations
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Date
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Location
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Feb 22 - 24, 2010
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Atlanta, GA
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Mar 15 - 17, 2010
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Raleigh, NC
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Mar 29 - 31, 2010
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New York, NY
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Apr 5 - 7, 2010
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Dallas, TX
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Apr 19 - 21, 2010
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San Jose, CA
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May 3 - 5, 2010
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Morristown, NJ
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May 10 - 12, 2010
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Washington, DC
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Jun 2 - 4, 2010
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Chicago (Schaumburg), IL
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For More Information...
Please contact us for more information regarding PTS Data Center Solutions @ 1-(866)-PTSDCS1 / 1-(866)-787-3271 / info@ptsdcs.com.
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Experts for Your Always Available Data Center
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