PTS Data Center Education Series
ITIL Service Catalog
Overview
In this course, you will learn the best practices in preparing for and implementing a Service Catalog and a Service Catalog management process according to ITIL best practices. You will cover the overall concepts, policies, requirements, and planning required for a successful Service Catalog implementation. You'll gain an understanding of why a business case is needed and what it should contain, and you will identify the first steps to take for Service Catalog creation.
This ITIL Service Catalog training course uses an engaging scenario-based approach to learning the core disciplines of the ITIL best practices relating specifically to Service Catalogs and Service Catalog management, and it positions you to successfully complete the associated exam, which is offered on the last day of the course at 4:00 pm.
The ITIL Service Catalog certification is part of the official ITIL certification scheme. Earning it grants 1.5 credits toward ITIL Expert certification. Use this ITIL Service Catalog training course in combination with other ITIL Intermediate courses to obtain higher-level ITIL qualifications.
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What You'll Learn
• Definitions of and differences between the concepts and principles of the Service Catalog
• Service offerings to be published in a Service Catalog
• Usage, benefits and relationships of the different views of the Service Catalog
• Technology used to create, manage, and maintain the Service Catalog and to
help users access the catalog
• A project plan approach for the creation of a Service Catalog
• Major challenges, critical success factors, and risks associated with the Service Catalog
• Key components in the creation of a business case as it relates to a Service Catalog
• Major relationships and touch points with key processes
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Cost
$2,395 - 3 day course
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Classroom Dates and Locations
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Date
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Location
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Feb 22 - 24, 2010
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Atlanta, GA
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Mar 15 - 17, 2010
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Raleigh, NC
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Mar 29 - 31, 2010
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New York, NY
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Apr 5 - 7, 2010
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Dallas, TX
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Apr 19 - 21, 2010
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San Jose, CA
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May 3 - 5, 2010
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Morristown, NJ
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May 10 - 12, 2010
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Washington, DC
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Jun 2 - 4, 2010
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Chicago (Schaumburg), IL
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For More Information...
Please contact us for more information regarding PTS Data Center Solutions at:
1.866.PTS.DCS1
1.866.787.3271
info@ptsdcs.com
Experts for Your Always Available Data Center
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