PTS Data Center Education Series
ITIL Service Capability: Planning, Protection and Optimization
Overview
In this course, you will be immersed in the practical aspects of the ITIL v3 Service Lifecycle
and processes associated with the Planning, Protection, and Optimization of services and service delivery.
You will focus on the operational-level process activities and supporting methods and approaches to
executing these processes in a practical, hands-on learning environment. This training is intended to
enable certificate holders to apply the practices throughout the Service Management Lifecycle. This
course is designed using an engaging scenario-based approach to learning the core disciplines of the
ITIL best practices, and it positions you to successfully complete the associated exam, which is offered
on the last day of the course at 1:00 pm.
The main process and function focus areas of this course include:
• Capacity Management
• Availability Management
• Service Continuity Management
• Security Management
• Demand Management
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Cost
$2,895 - 5 day class
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Classroom Dates and Locations
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Date
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Location
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Feb 15 - 19, 2010
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Chicago (Schaumburg), IL
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Mar 8 - 12, 2010
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Toronto, ON
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Mar 8 - 12, 2010
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Calgary, AB
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Mar 15 - 19, 2010
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Washington, DC
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Mar 22 - 26, 2010
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Ottawa, ON
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Apr 5 - 9, 2010
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San Jose, CA
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Apr 26 - 30, 2010
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New York, NY
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May 17 - 21, 2010
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Vancouver, BC
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May 24 - 28, 2010
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Atlanta, GA
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Jun 7 - 11, 2010
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Chicago (Schaumburg), IL
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Jun 14 - 18, 2010
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Dallas, TX
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Jun 28 - Jul 2, 2010
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Morristown, NJ
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For More Information...
Please contact us for more information regarding PTS Data Center Solutions @ 1-(866)-PTSDCS1 / 1-(866)-787-3271 / info@ptsdcs.com.
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Experts for Your Always Available Data Center
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